top of page

Changing or Cancelling an Order

If you would like to amend your order after you have placed it, then please contact us via email as soon as possible, and we will do our best to meet your request.

​

However, depending on when the item was packed, then it may not always be possible to change an order. To find out the status of your order, please contact us immediately. If the order has not been packed or dispatched, then we can change the order for you. We will not be liable for any fees or charges by our Merchant Bank, PayPal After Pay or other third-party payment gateway if you decide to cancel the order or change of mind.

​

RETURNS PROCEDURE
If you wish to return any items to us that you have bought, you may do so if the following conditions are met:

 

  1. You have not used the products, and they are unopened in their original packaging and condition.

  2. Your purchase is within 10 business days from the date of invoice.

​

​

We offer a credit note for a refund with no expiry date. Refund with a credit note via email may take up to 5 Business days.

​

If the product is deemed to be faulty, we will provide you with a full refund, including postage.

​

Due to the nature of our product, we do not provide returns for change of mind.

We do not accept any returns or cancellations on orders when there is a delay from external parties such as Australia Post.

​

Kindly contact our customer service team for product return. Once you have received a confirmation of return, you may post the product and all packaging, including the invoice, to us at:


Aromatics & Botanicals Co. Co Pty Ltd
P.O. Box 363, Cronulla NSW 2230

AUSTRALIA

​

For product exchange, it will take up to 3 business days from the date the returned goods are received. Postage fees will be paid by the customer at the standard rate from Australia Post.

​

We reserve the right to exercise discretion with respect to any returns under these Terms and Conditions. Where you have been entitled to any multi-buy discount or free offers due to the size or value of your order exceeding a certain quantity or amount, and any goods are returned (except for an exchange where products are faulty/defective), we are entitled to either require the return of all goods delivered as part of that offer at your cost or charge you for the goods retained by you at the full price quoted on this site.

 

We do not cover the shipping charges for any products returned to the company. Your statutory rights are not affected.

​

If you are not completely satisfied with the level of service you receive, please do let us know by emailing hello@aromaticsandbotanicals.com.au

 

Alternatively, you can write to us at:


Customer Services
Aromatics & Botanicals Co Pty Ltd
P.O. Box 363

CRONULLA NSW 2230

AUSTRALIA

​

In managing our customer service concerns and complaints, we undertake to:

  1. To acknowledge your complaint within 1 working week

  2. To deal with your complaint fairly, effectively and confidentially

  3. To keep you updated on the progress of your complaint.

bottom of page